DONWAY WARRANTY
At Donway Caravans, customer service is top of our priority not only pre-purchase, but post-purchase as well. If you unfortunately experience any issues with part of your caravan or appliances and it’s still within its listed warranty period, please complete the form below with the requested information and a detailed description of the issue. We are committed to ensuring your satisfaction and will review your claim promptly. Our warranty team will reach out within 2-3 business days to assist you through the next steps. For quicker processing, kindly please include any relevant photos or documentation of the defect.
WARRANTY CLAIM DETAILS:
Please note that manufacturers of fitted equipment and appliances have their own warranty process that we must follow when processing a claim on your behalf. Donway makes every effort to ensure we are completing your warranty claim in a timely and efficient manner, however cannot influence the time frames, information or results provided to us by the items manufacturer. In some cases, the appliance or equipment manufacturer may require to speak with the owner of the item (you) directly. In such cases, we will provide you with all relevant details of the claim to date.
