Donway Warranty
At Donway Caravans, customer service is top of our priority not only pre-purchase, but post-purchase as well. If you have unfortunately had an issue with part of your caravan or appliance within and its still within its listed warranty period, please fill out the form below with the requested information and a detailed description of the issue. We are committed to ensuring your satisfaction and will review your claim promptly. Our warranty team will reach out within 2-3 business days to guide you through the next steps. For faster processing, please include any relevant photos or documentation of the defect.
Warranty Claim Details:
Please note that manufacturers of fitted equipment and appliances have their own warranty process that we must follow when processing a claim on your behalf. Donway makes every effort to ensure we are completing your warranty claim in a timely and efficient manner however cannot affect the time frames, information or results given to us by the items manufacturer. In some cases, the appliance or equipment manufacturer may require to speak with the owner of the item (you) directly, in which case we’ll give you all relevant details of the claim so far.
